FREQUENTLY ASKED QUESTIONS
Q. What are the minimum order quantities? A. We do not have fixed minimums on products and we take each individual item case by case, you can make an inquiry using our form or reach out to us, we usually come back with quotes and product minimums etc. within 24 hours.
Q. Can you help us with designs for our merch? A. Yes! We have in house designers who can assist you in product development or merchandise design, these services include graphic design for packaging, product development to make ideas become reality or CAD services to help bring concepts to life.
Q. How do our products get to us? A. We provide a range of shipping services door to door, these include express air shipping, air freight, LCL (less container load) or FCL (full container load) ocean shipments. All shipments are hassle free and door to door delivery, we can even clear customs for you (Canada, United States, Germany, Australia, France and United Kingdom only)
Q. How does sampling work? A. This depends on the item but simply put we can sample any item you wish. Items can be sent directly to our office to replicate or digital material such as tech packs can be used to create samples from. If the item is just a concept we can work with you to develop it further from sketches/images/ideas. Sampling is usually completed in a few days but can take longer depending on the complexity of the item.
Q. Can I pay with a credit card? A. Yes, this is no problem but the payment portal charges a 3% fee for this service. For bulk orders a bank wire is preferable.
Q. How long does it take to make custom products from start to finish? A. For products we have been ordering and manufacturing for years, branding and shipping can be completed in a matter of weeks. However, manufacturing times can vary significantly based on factors such as shipping location and the level of customization. Typically, most products can be sampled, manufactured, and shipped within 90 to 120 days or less.
Q. Is it better to ship by air or sea? A. Air shipping is ideal for samples and smaller, lighter orders, as products can arrive within a few days. However, sea shipping is much more cost-effective for full orders and larger items. Our team will provide shipping options and time estimates at the start of the process to help you decide which method is best for you.
Q. Can I create something brand new, never done before, or do I need to work from a template? A. The sky is the limit! We have a great deal of experience developing products from the ground up. No need to use stock items or garments. We are always happy to provide suggestions for templates or previously succcesful products if requested.
Q. Does Minutes take a percentage of merch sales? A. No. Unlike other merch development comapanies, we leave you with all of your profits!
Q. If I order in larger quantities will I recieve a better price? A. Yes! As order sizes scale up, prices per item are reduced.